Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
7.0/10
Very good
Rooms
7.0
Location
7.3
Service
5.3
Dining
6.3
Guest reviews
7.0/10
based on 6 reviews
7.9
7.9/10 based on 2759 reviews
Oscar
United Kingdom,
January
2024
6.4/10
The hotel rooms were spacious and modern, overlooking the beach and pool. However, they were very basic and not soundproof, leading to disturbances. The service was a mix; some staff were attentive and helpful, while others, particularly at reception, were rude and unhelpful. The location offers a Caribbean-themed setting with lovely pools and gardens, close to the park and train station, though weekends and peak months might be busier.
Rooms
7.0
The rooms were very modern and clean but lacked soundproofing.
Service
6.0
The service was inconsistent, with some staff being attentive and helpful, while others were rude and unhelpful.
Location
8.0
The hotel's location was lovely with a Caribbean theme, close to the park and train station.
Dining
5.0
The dining experience had a poor selection and lacked options for vegetarians.
Facilities
6.0
The hotel offers traditional dishes but lacks variety and value for money in dining options.
James
United Kingdom,
July
2023
6.6/10
The hotel had a simple, rustic, and colorful Caribbean-style atmosphere. The room was a bit grubby at first and only made up for two people, but it was quickly fixed. The safe was broken initially. Evening drink reception and breakfast were included, but the morning light was a disturbance to sleep.
Rooms
7.0
The room was a bit grubby initially and only made up for two people, but it was quickly fixed. The safe was broken at first.
Service
5.0
The staff were polite as long as we were polite to them. However, they seemed to favor Spanish holiday makers, making things a bit difficult for us. The lack of support from the staff was noticeable.
Location
6.0
The hotel was close to Port Aventura and the parks, which was convenient. However, the long check-in queues and subsequent wait for room keys were unacceptable.
Dining
8.0
The dining experience was up to the normal standards of a 4-star hotel with seasonal dishes. The meals were exceptional in quality and outstanding. However, the breakfast was served only in a special time slot.
Facilities
7.0
The facilities included a pool for our building. There was a drink reception in the evening and breakfast each morning. However, the light in the morning was too disturbing for a good sleep.
Charles
United Kingdom,
May
2023
6.4/10
The hotel is perfect for easy access to Port Aventura, within walking distance of the beach and theme parks. The rooms are nowhere near 4 stars but come with amenities like a pool, evening drink reception, and breakfast each morning. The dining options were up to standard but could be expensive. Overall, a convenient location close to attractions with some room for improvement in service and dining.
Rooms
7.0
The rooms were comfortable and came with nice amenities.
Service
5.0
Location
8.0
The hotel is perfect for easy access to Port Aventura, and within walking distance of the beach and theme parks.
Dining
6.0
The dining options were up to standard but could be expensive.
Facilities
6.0
The facilities were adequate but nothing exceptional.